DELETE YOUR KEATTS ACCOUNT
Keatts Group Ltd gives users control over their Keatts account and
associated data.
If you would like to permanently delete your Keatts account, the
quickest and most secure way is to use the Delete Account function
within the Keatts app.
1. DELETE YOUR ACCOUNT THROUGH THE KEATTS APP
If you can access your Keatts account:
1. Open the Keatts app.
2. Sign in to your account.
3. Open Settings.
4. Select Delete Account.
5. Read the permanent deletion warning.
6. Follow the on-screen confirmation process.
7. Enter the email address associated with your Keatts account when
requested.
8. Confirm that you wish to permanently delete the account.
ACCOUNT DELETION IS PERMANENT AND CANNOT BE UNDONE.
For security, Keatts requires confirmation before an account can be
permanently deleted.
2. WHAT HAPPENS WHEN YOU DELETE YOUR ACCOUNT?
When an eligible account is permanently deleted, Keatts will delete the
account and associated data covered by the deletion request from the
Keatts systems, subject to any information that we are legally required
or otherwise lawfully permitted to retain.
Depending on the type of account and the information associated with it,
deleted data may include:
– Account and profile information;
– Client and customer records;
– Jobs and project information;
– Quotes and quote information;
– Change orders;
– Contracts and contract attachments;
– Payment plans;
– Expenses and receipts;
– Project photos and videos;
– Project documents and files;
– Snagging records, notes, photos and videos;
– Materials and job-related records;
– Employee information;
– Assigned-site information;
– Payslips and employment-related documents;
– Cloud-stored files associated with the account; and
– Other Keatts data associated with the account and covered by the
deletion request.
For a Builder account, deletion may also affect dependent Client and
Employee portal accounts and associated data connected to that Builder
account.
3. UNABLE TO DELETE YOUR ACCOUNT THROUGH THE APP?
If you cannot access the Keatts app or are otherwise unable to use the
in-app Delete Account function, you may initiate an account and
associated-data deletion request by contacting:
info@keatts.co.uk
Where possible, please send your request from the email address
registered to your Keatts account.
Please include:
– Your full name;
– The email address registered to your Keatts account; and
– Your account type, if known: Builder, Client or Employee.
Please state clearly that you are requesting permanent deletion of your
Keatts account and associated data.
4. VERIFICATION OF EXTERNAL DELETION REQUESTS
To protect your account and personal information, Keatts Group Ltd must
verify that the person requesting deletion is authorised to act in
relation to the account.
SUBMITTING OR SENDING AN ACCOUNT-DELETION REQUEST DOES NOT BY ITSELF
CAUSE AN ACCOUNT OR DATA TO BE DELETED.
We will review the request and may contact you using the email address
associated with your Keatts account to verify the request before
deletion is processed.
If you no longer have access to the email address registered to your
Keatts account, please explain this when contacting us.
We may request additional information where reasonably necessary to
verify your identity and authority to request deletion.
Please do not send passwords, bank details, National Insurance numbers,
passports, driving licences or other sensitive identification documents
unless Keatts specifically requests additional information after
reviewing your request.
We will only request information that we reasonably consider necessary
to verify a deletion request.
5. IF YOU DID NOT REQUEST ACCOUNT DELETION
If you receive a message from Keatts concerning an account-deletion
request that you did not make:
DO NOT CONFIRM THE DELETION REQUEST.
Please contact us immediately at:
info@keatts.co.uk
No account will be deleted solely because another person knows or
submits the email address associated with that account.
6. DATA THAT MAY NEED TO BE RETAINED
Account deletion is intended to permanently remove the relevant Keatts
account and associated data covered by the deletion request.
However, certain information may be retained where required or permitted
by applicable law, including where reasonably necessary for:
– Compliance with legal or regulatory obligations;
– Tax, accounting or record-keeping requirements where applicable;
– Establishing, exercising or defending legal claims;
– Fraud prevention;
– Security and abuse prevention; or
– Other lawful purposes for which retention is permitted or required.
Where information must lawfully be retained after account deletion, it
will only be retained for the applicable lawful purpose and for no
longer than reasonably necessary or required.
7. CLIENT AND EMPLOYEE ACCOUNTS
Client and Employee accounts may be connected to a business or Builder
account within Keatts.
Because these accounts and their information may form part of business
records controlled by the relevant business, deletion requests involving
Client or Employee information may require us to determine the
relationship between the requester, the Keatts account and the
responsible business.
Where another business is the data controller for particular
information, we may need to refer the request to, or work with, that
business as appropriate.
8. HOW LONG DOES A DELETION REQUEST TAKE?
Requests will be reviewed and processed as soon as reasonably
practicable after the requester has been appropriately verified.
Where data-protection law applies to the request, Keatts Group Ltd will
handle the request in accordance with applicable legal requirements and
time limits.
We may contact you if additional information is reasonably required to
verify or process your request.
9. PRIVACY AND YOUR RIGHTS
For more information about:
– The personal information Keatts processes;
– How information is used;
– Data security;
– Data retention;
– Third-party service providers;
– Your data-protection rights; and
– How to make a privacy complaint,
please read the Keatts Privacy Policy:
Privacy Policy App
10. NEED HELP?
If you need assistance with deleting your Keatts account or have
questions about your personal information, please contact:
Keatts Group Ltd
15A Wellington Road
Enfield
EN1 2PD
United Kingdom
Email: info@keatts.co.uk
Website: https://keatts.co.uk/app
ICO Registration
Reference: ZC156083
